Our password reset works through a 3rd party server. What this means is the security, firewall or cookies setting on your email account may not allow you to receive the responding email with the password reset. Check your SPAM folder. If it is not in your spam folder, your system may not allow you to receive the new password. Please do not hesitate to contact Customer Service at 800-977-8641 Monday -Friday from 9:30am-4:30pm EST. If it is after hours please email cs@cpe247.com and we will respond within 24-48 hours.
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